Your Privacy Matters

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we handle your data with care and transparency.

Effective Date: 27 August 2025

Last Updated: 27 August 2025

PostVita ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our funeral directory website (the "Service").

Quick Navigation

1. Information We Collect 2. How We Use Your Information 3. Legal Basis for Processing 4. Sharing Your Information 5. Data Retention 6. Your Rights 7. Cookies & Tracking 8. Data Security 9. International Data Transfers 10. Contact Us

1 Information We Collect

From Visitors:

  • Name, email, phone number (if you contact us)
  • Search preferences (e.g., location, service type)
  • Technical data such as IP address, browser type, cookies, and usage analytics

From Vendors/Service Providers:

  • Business name, contact details, website, and address
  • Service descriptions, prices, images, and availability
  • Payment details for subscription or premium listings (handled securely via third-party payment providers)

2 How We Use Your Information

We use the collected data to:

  • Provide and improve our directory services
  • Connect families with relevant funeral service providers
  • Process vendor subscriptions, payments, and premium placements
  • Respond to enquiries and provide customer support
  • Send service updates, newsletters, or marketing (with opt-out options)
  • Monitor site performance, detect fraud, and ensure security

4 Sharing Your Information

We may share data with:

Vendors: if you submit an enquiry, your contact details may be shared with the relevant provider
Service providers: third parties who host, maintain, or analyse our website
Payment processors: for secure handling of subscription fees
Legal authorities: if required by law or to protect rights and safety

We never sell your personal data.

5 Data Retention

Vendor account details: kept as long as the subscription is active
Customer enquiries: retained up to 24 months unless required longer
Payment records: stored per UK accounting/tax law (usually 6 years)

6 Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing
Object to processing based on legitimate interest
Request data portability

Requests can be made by contacting us at support@postvita.co.uk

7 Cookies & Tracking

We use cookies and analytics tools (e.g., Google Analytics) to understand how users interact with the site. You can manage cookie preferences via your browser settings.

8 Data Security

We implement appropriate technical and organisational measures to safeguard your information, including encryption, access controls, and secure hosting.

9 International Data Transfers

If data is transferred outside the UK/EEA, we ensure adequate safeguards (e.g., standard contractual clauses) are in place.

10 Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

PostVita

support@postvita.co.uk
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